Bicycle Service and Repairs
Meet Eric, Owner/ Operator of JRA Bike Shop.
Call or Email us to make an appointment!
Be sure to include:
1) your name (first and last)
2) your phone number
3) the make, model, and/or color of your bike (color makes it so we can find your bike in the shop)
4) a description of the problem/symptoms your bike is experiencing
More important info on our policies, how to set up an appointment, and general resources below!
If you ride a bike, chances are it will need service at some point. Maybe that time is now. See repair procedures below to start the process of having a mechanic evaluate and repair your bicycle.
Repair Procedures:
We do tune ups on an “evaluation basis”. That means we don’t have a flat rate for tuning up your bike. We will look your bike over thoroughly and determine what it needs to get into good riding shape. If it just needs minor adjustments, anything less than $75 in parts and labor, we will do that work while we are evaluating your bike. If we determine that your bike needs more than minor adjustments, we will work up an estimate and send it to you for approval before we proceed.
During the spring and summer we get a LOT of repair requests. As our service department gets more backed up the lead time for a tune up evaluation gets longer. It’s not uncommon for the wait to be as long as two weeks in June and July.
It’s a good idea, especially in the summer, to call or email us to get in line for a tune up evaluation. We will respond to your call or email with a preferred drop off date. Once you drop off the bike, we should be able to evaluate it within 1-2 business days. If your repairs can be completed for under $75, we will see to them at that time. If they will cost more than that, we will email you an estimate and the date we expect to be able to work on your bike. During the summer we sometimes book out bigger jobs as much as a week and a half.
If, after the evaluation, your bike can be made safely rideable, you are welcome to collect it, keep riding, and drop off again before your scheduled service date. Just call, text, or email us that this is your intention so we can make sure the bike is in a safe and rideable condition. We will ask for a deposit or partial payment to hold your parts and appointment and to cover work done in the interest of making the bike rideable in the interim.
Please note that we are closed Sundays and Mondays.
If you decide not to have us go through with a repair once we’ve evaluated your bike and sent you a detailed estimate, we will likely charge you $15 for our time.
We charge an additional $40 for e-bikes, tandems, cargo bikes and other bikes that are unusually large, heavy, awkward, and difficult to put in a workstand.
Bike Commuters Read This:
If you rely on your bicycle for transportation, or if being without your bike for more than a day is difficult for you, please let us know in your email.
We can arrange to schedule your repair estimate on one day (whatever works best for your schedule). Then, if special order parts or more extensive repairs are needed, we can schedule the work out for a later date, but you keep riding in the interim.
We sometimes ask for a deposit to hold your spot and your parts for your second appointment.
*E-Bike Service during “High Season” May - September 2024*
Due to space issues, and the difficulty of putting oversized bikes in our work stands, we will not be able to accept E-bikes or oversized bikes from the months of May through September of 2024 unless it was an E-bike purchased from JRA Bike Shop. Places we recommend bringing your E-bike in for service are:
Shots & Sprockets in Magnolia (an Authorized RAD Service Center)
FAQs
What services can your shop not perform?
suspension fork shock service
rear shock service
dropper post internal service
e-bike battery service (besides Bosch)
e-bike motor service (besides Bosch)
firmware updates (besides Bosch)
Shimano Di2
flat fixes for e-scooters, “electric unicycles,” and even on a few kinds of e-bikes (some have specialty tire sizes and require machine presses that many motorcycle shops have, but that we do not).
anything involving a “scrambler” such as Super 73 bikes
What does JRA Stand For?
Just Riding Along :)
The bike I bought online says it comes 90% assembled. I can just finish that up myself, right?
We’d encourage you to check out the FAQ we have in our sales section about all that goes into building the bikes that wind up on our sales floor. The Global Mountain Bike Network has a good basic video on assembly of a modern mountain bike with links to additional videos on brake adjustment, shift adjustment, and hub adjustment as well, most of which will be required in your bike build, though they gloss over all of those in the video. and Park Tools has a decent one on building a simply geared rim brake cruiser bike, again with links to additional videos on setting up rim brakes and derailleurs. Below is a good time lapse video of a professional assembly much like we would do here in the shop on your new bike from the fine folks over at Durham Cycles in North Carolina.
As one mechanic interviewed in an old issue of PMBA notes, “‘Ninety percent assembled actually means ‘the parts are all in the right places.’ A proper assembly actually removes many previously installed parts to check fit and lubrication.”
Another way to think about it is that in addition to putting parts in the right place, most bikes right out of a box will still need the brake, shifting, wheel, hub and headset adjustments that would be considered part of a basic tune-up. So if you would seek a professional to give your bike a tune-up, you should probably enlist one to build your bike.
Watch this before you decide to try to build your new bike yourself.
How much do you charge for … ?
A Standard Flat Fix: $30-$35. This is installing a new tube into a tire when the wheel and the tire are in good shape. Includes the price of the new tube, which can vary, hence the range. Add a few dollars more if you need a new rim strip.
Replacing a spoke on a tubed wheel: Typically $35-70, depending on the wheel.
Packing and shipping a bike: this really depends on the bike, but $85 is common for boxing an adult bike, and shipping is determined by weight, dimensions, and destination as calculated by BikeFlights. We can arrange all of that, including a pickup, for which we charge an additional $15.
Building a new or boxed bike: this also really depends on the bike, but $55 is common for single speed bikes and smaller kids bikes, and $75-$95 more common for geared and adult bikes. Be prepared for builds of e-bikes, mountain bikes with suspension, and high performance road bikes to be significantly higher. Please leave the bike in the box with all included parts and documentation if you would like us to build it.
A Tune-Up: see above
Anything else: we need to see your bike.
Is that something I can do myself?
That’s a hard question for us to answer, for a variety of reasons. What can you do yourself? I’m sure I don’t know.
