Bicycle Service & Repairs
JRA Bike Shop has a full-service repair department.
(Please see a short list of services we cannot perform at the bottom of this page.)
Repair Procedures:
You are welcome to drop off your bikes for repairs. We are, however, not doing on-the-spot evaluations or repairs as we did in ye olden days. You need to plan to leave your bike here for work. Please email jrabikes@gmail.com to begin setting up a service appointment.
Include the following in your email:
1) your name
2) your phone number
3) the make, model, and color of your bike (color makes it so we can find your bike in the shop)
4) a description of the problem/symptoms your bike is experiencing*
*(please understand that "tune-up" is not a symptom, but a diagnosis, and a blanket term --see below)
Once we've notified you that we've started you a work order, we will give you a date range to drop off your bike. We will evaluate your bike within 1-3 days of drop off. If your repairs can be completed for under $75, we will see to them at that time. If they will cost more than that, we will email you an estimate and expected date of completion (we are scheduling major work out less than one week right now).
If you approve the work, and your bike is safely rideable, or can be made so, you may pick your bike up after the evaluation is complete, and drop it off before your later service appointment. If you opt to pick up your bike, we may ask you for a $50 deposit to cover work already completed, and to hold your service appointment and parts. We will then complete the repair on the day we have scheduled, and text or email you with a total, which you can pay at the shop when you pick up your bike, or via PayPal to save time and reduce contact.
(Please see a short list of services we cannot perform at the bottom of this page.)
Repair Procedures:
You are welcome to drop off your bikes for repairs. We are, however, not doing on-the-spot evaluations or repairs as we did in ye olden days. You need to plan to leave your bike here for work. Please email jrabikes@gmail.com to begin setting up a service appointment.
Include the following in your email:
1) your name
2) your phone number
3) the make, model, and color of your bike (color makes it so we can find your bike in the shop)
4) a description of the problem/symptoms your bike is experiencing*
*(please understand that "tune-up" is not a symptom, but a diagnosis, and a blanket term --see below)
Once we've notified you that we've started you a work order, we will give you a date range to drop off your bike. We will evaluate your bike within 1-3 days of drop off. If your repairs can be completed for under $75, we will see to them at that time. If they will cost more than that, we will email you an estimate and expected date of completion (we are scheduling major work out less than one week right now).
If you approve the work, and your bike is safely rideable, or can be made so, you may pick your bike up after the evaluation is complete, and drop it off before your later service appointment. If you opt to pick up your bike, we may ask you for a $50 deposit to cover work already completed, and to hold your service appointment and parts. We will then complete the repair on the day we have scheduled, and text or email you with a total, which you can pay at the shop when you pick up your bike, or via PayPal to save time and reduce contact.
A Note on "Tune-Ups:"
What do you charge for a tune-up? And how do I know if I need one? Hey, what even is a tune-up, anyway?
Great questions! The truth is that a tune-up is a blanket term for the work your bike needs. It will be different for every bike, and different at every shop. A bike that has not been ridden for 3 years and a bike that is ridden every day will not require the same repairs, but both riders will ask for tune-ups.
So, do you need a “tune-up,” or do you need someone to tell you what your bike needs?
The mechanics at JRA Bike Shop have a combined 70-plus years of experience working on bikes. We don’t expect you to know what’s wrong with your bike. You won’t have to choose from a complicated service menu or pre-pay for a service plan level. And we don't have priced out service packages worked up, because every bike is different, and so is every rider.
How we do this is we look at your bike, front to back, top to bottom. We’ll look at your chain, your gears, your tires, your brake pads, your cables and housing, your derailleurs and shifters, your wheels and hubs, and every little part of your bike that has a wear item: every bearing, seal, spoke, and bolt. We’ll make our recommendations and give you a custom estimate based on the needs of your bike and your usage.
So when you request a tune-up, or ask us how much a tune-up costs, the answer is “we don't know what that means for you, and we won’t know until we see your bike.” Once we evaluate its individual needs (and yours!), we’ll send you an estimate with our recommendations. We’ll be here to talk with you about it, explain why your bike needs those repairs, and we’ll get your approval before we do anything. That is what you are signing up for when you bring your bike to JRA.
Instead of asking us for a tune-up, you can try asking us to evaluate the needs of your bike, or for a repair estimate, or, heck, show us you read this and ask us for "The Full Kate McKinnon." We'll get you seen to.
What do you charge for a tune-up? And how do I know if I need one? Hey, what even is a tune-up, anyway?
Great questions! The truth is that a tune-up is a blanket term for the work your bike needs. It will be different for every bike, and different at every shop. A bike that has not been ridden for 3 years and a bike that is ridden every day will not require the same repairs, but both riders will ask for tune-ups.
So, do you need a “tune-up,” or do you need someone to tell you what your bike needs?
The mechanics at JRA Bike Shop have a combined 70-plus years of experience working on bikes. We don’t expect you to know what’s wrong with your bike. You won’t have to choose from a complicated service menu or pre-pay for a service plan level. And we don't have priced out service packages worked up, because every bike is different, and so is every rider.
How we do this is we look at your bike, front to back, top to bottom. We’ll look at your chain, your gears, your tires, your brake pads, your cables and housing, your derailleurs and shifters, your wheels and hubs, and every little part of your bike that has a wear item: every bearing, seal, spoke, and bolt. We’ll make our recommendations and give you a custom estimate based on the needs of your bike and your usage.
So when you request a tune-up, or ask us how much a tune-up costs, the answer is “we don't know what that means for you, and we won’t know until we see your bike.” Once we evaluate its individual needs (and yours!), we’ll send you an estimate with our recommendations. We’ll be here to talk with you about it, explain why your bike needs those repairs, and we’ll get your approval before we do anything. That is what you are signing up for when you bring your bike to JRA.
Instead of asking us for a tune-up, you can try asking us to evaluate the needs of your bike, or for a repair estimate, or, heck, show us you read this and ask us for "The Full Kate McKinnon." We'll get you seen to.
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Services we cannot perform:
*To clarify, we can work on every other part of your mountain or e-bike. Need a new chain on your full sus? Cool, we got you. Need your rear shock serviced, we will send you elsewhere. |
Services we will suggest when you ask us about tubeless:
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